Privacy Policy

Last updated: June 1, 2025 · GXN Digital LLC, Katy, Texas

1. Who We Are

GXN Digital is a digital marketing agency located in Katy, Texas. We provide website design, local SEO, Google Business Profile management, and related marketing services to home service businesses. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We collect information in the following ways:

• Inbound phone calls: When you call GXN Digital, our AI voice assistant may collect your name, phone number, business type, location, and information you share during the conversation.
• Contact forms: If you fill out a form on our website, we collect your name, email address, phone number, and any message you provide.
• SMS opt-in: When you provide your phone number during a call or form submission and request to receive a booking link, we collect that number for the purpose of sending a single SMS with the requested information.
• Cookies and analytics: We may collect anonymous website usage data through tools like Google Analytics to understand how visitors use our site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Send you the booking link you requested via SMS
• Provide and improve our marketing services
• Send follow-up communications related to your inquiry
• Comply with legal obligations

4. SMS Communications

By providing your phone number and requesting an SMS from GXN Digital, you consent to receive a text message containing your requested booking link. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP. We do not sell your phone number to third parties or use it for marketing campaigns without your explicit consent.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Third-party tools including HubSpot, Calendly, Twilio, and ElevenLabs. These providers are contractually obligated to protect your data.
• Legal requirements: If required by law or to protect our rights.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact us to request deletion.

7. Your Rights

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by clicking unsubscribe

8. Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy.